Customer Service Policy

We provide a range of products from category to help you enjoy a life of style.

Luggage & Travel Gear: Packing Cubes, Beach Tote Bags, Clear Backpacks, Travel Bags, Travel Duffels, Travel Totes, and other Travel Accessories.

Office Products: Metal Ballpoint Pen, Wood Gift Pen Set, etc.

Go for your adventure. Capture the happy moment. 

Contact Information

We are here to help! You can reach our customer service team through email from Monday to Saturday:

Please note that response times may vary during holidays and peak seasons.

Response Time

We strive to respond to all inquiries within 24 business hours.

Order Processing and Shipping

- Order Processing Time:Orders are processed within 2-3 business days.

- Shipping Methods:Normally Standard shipping for USPS.

- Tracking:Once your order is shipped, you will receive a tracking number via email.

Returns and Exchanges

Your satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Returns and Exchanges Policy:

- Eligibility:Items must be returned within 30 days of receipt.

- Condition:Products must be unused, in their original packaging, and in resalable condition.

- Process:Contact our customer service team to initiate a return or exchange. We will provide instructions and a return shipping label if applicable.

- Refunds:Refunds will be processed within 2 business days of receiving the returned item. Original shipping charges are non-refundable.

Product Issues and Warranties

If you experience any issues with our products, please contact us immediately. We offer warranties on certain items, as detailed in our Warranty Policy.

Privacy and Security

We value your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for detailed information on how we collect, use, and safeguard your data.

Feedback and Complaints

We welcome your feedback and are committed to addressing any complaints promptly. Please contact our customer service team with any concerns, and we will work to resolve the issue to your satisfaction.

Thank You for Choosing Cambond!

We appreciate your business and look forward to serving you. If you have any questions or need assistance, please do not hesitate to contact us.